Shipping policy

Order Processing Time

  1. In-Stock Items: Please allow 2–3 business days for order processing before shipment. Business days are Monday through Friday, excluding public holidays.
  2. Out-of-Stock Items: Out-of-stock items typically ship within 2–3 weeks.
  3. Pre-Order Items: Pre-orders typically ship within 3–4 weeks. If the estimated shipping date changes due to unforeseen circumstances, or if the order can be shipped earlier, we will notify you promptly.

Shipping Origins, Methods & Transit Time

Droneer currently fulfills orders from two shipping locations:

Hong Kong Fulfillment Center

Our Hong Kong fulfillment center ships to most supported destinations worldwide.

Standard Shipping: Estimated delivery typically takes 7–14 business days after the order has been shipped. Actual delivery time may vary depending on the destination country, carrier, and local customs clearance.

United States Warehouse

Selected products may be fulfilled from our warehouse in the United States, depending on product availability and inventory.

  • The U.S. warehouse can only ship to addresses within the United States.
  • The shipping fee for orders fulfilled from the U.S. warehouse is $20.
  • Products that are not available at the U.S. warehouse will be shipped from our Hong Kong fulfillment center.
  • The applicable shipping origin and shipping fee will be determined based on product availability and the delivery address.

Shipping Cost

Shipping Origin / Product Category Standard Shipping Remote Area Surcharge
U.S. Warehouse – Eligible U.S. Orders $20 —
Hong Kong – FPV Drones $40 $60
Hong Kong – Accessories $10 $25

Additional shipping charges may apply to remote areas. If your address requires a remote-area surcharge, our customer service team will contact you before shipment.

Delivery Regions

We ship to most destinations worldwide from our Hong Kong fulfillment center.

Our U.S. warehouse only ships to addresses within the United States. Orders outside the United States cannot be fulfilled from the U.S. warehouse.

For the following regions, please contact our customer service team before placing an order:

Alaska (USA), Puerto Rico (USA), Guam (USA), Hawaii (USA), Cyprus, Iceland, Kazakhstan, Maldives, Pakistan, Philippines, Sri Lanka, Costa Rica, and French Polynesia.

Due to ongoing conflicts or shipping restrictions, we are currently unable to ship to the following regions:

Myanmar, Cuba, Iraq, Russia, Belarus, North Korea, Syria, Israel, Palestine, Ukraine, and other affected regions as circumstances evolve.

Order Tracking

  • Log in to your Droneer account and go to My Orders to view your order status and tracking information.
  • Once your order has shipped, the tracking number will be automatically updated on your order page.
  • You can also track your parcel through 17TRACK by entering your tracking number.

Customs & Import Taxes

Import duties, taxes, and other customs-related fees may be charged according to the regulations of the destination country or region.

Unless otherwise stated, customers are responsible for all applicable import duties and taxes. Droneer is not responsible for covering these charges.

Orders shipped domestically from our U.S. warehouse to eligible U.S. addresses are not subject to import customs clearance.

Wrong Address

Orders will be shipped to the address provided at checkout. Droneer is not responsible for delivery issues caused by an incorrect or incomplete shipping address provided by the customer.

We can only update the shipping address if you contact us before the order is marked as shipped. Once an order has shipped, the address cannot be changed.

Any additional costs incurred when redirecting or reshipping a package due to an incorrect address will be the customer’s responsibility.

Damaged Packages or Incorrect Items

  • If you receive an incorrect or damaged product, please contact us within 15 business days of delivery.
  • Please provide your order number and clear photos or videos showing the product and packaging.
  • Unless otherwise stated, all applicable duties and taxes are the customer’s responsibility.
  • Carrier delays, customs delays, severe weather, and other circumstances outside Droneer’s reasonable control may affect delivery times.

Customer Service

For shipping-related questions, please contact us at Sales@droneer.com.