Shipping policy

Order Processing Time

1. In Stock, Please allow at least 2–3 business days from the time your order is placed until it is shipped. All processing times refer to business days (Monday–Friday, excluding public holidays).

2. Out of Stock, Typically out-of-stock items will take 2–3 weeks to ship.

3. Pre-order, We will ship pre-orders within 3–4 weeks. If the shipping time is extended due to force majeure, or if it can be shipped earlier, we will notify you promptly.

Shipping Methods & Transit Time

To ensure product safety and quality control for our advanced FPV hardware, all orders are currently fulfilled and shipped from our centralized hub in Hong Kong.

Standard Shipping: Estimated delivery typically takes 7–14 business days after the order has been shipped, depending on your destination country and local customs clearance.

Shipping Cost

Product Category Standard Shipping Remote Area Surcharge
FPV Drone $40 $60
Accessories $10 $25

 

Delivery Regions

We ship to most destinations worldwide.

However, for the following regions, please contact our customer service before placing an order:

Alaska (USA), Puerto Rico (USA), Guam (USA), Hawaii (USA), Cyprus, Iceland, Kazakhstan, Maldives, Pakistan, Philippines, Sri Lanka, Costa Rica, French Polynesia.

Due to ongoing conflicts, we are currently unable to ship to the following regions:

Myanmar, Cuba, Iraq, Russia, Belarus, North Korea, Syria, Israel, Palestine, Ukraine, and others as the situation evolves.

Order Tracking

  • Log in to your Droneer account and go to "My Orders" to view your order status and tracking information.
  • Once your order ships, the tracking number will be automatically updated on your order page.
  • You can track your parcel by entering the tracking number on the following website: Universal Tracking: https://www.17track.net/en

Customs & Import Taxes

Taxes for importing goods/services may be charged and regulated by the local country. Droneer is not responsible for covering the import tax on its products or services.

Wrong Address

Orders will be shipped to the address entered at checkout. Droneer cannot be held responsible for issues caused by an incorrect shipping address provided by the customer. We can only modify a wrong address if you contact us before the order is marked as "shipped." After shipment, the address cannot be changed, as the address information is used for fraud detection and prevention. Any additional fees required to re-ship packages due to address errors will be borne by the customer.

Damaged Box or Incorrect Items

  • If you receive a wrong or damaged product, please contact us within 15 working days; otherwise, we cannot be held responsible.
  • All duties and taxes are the responsibility of the customer.
  • Shipping delays are beyond our control, and Droneer assumes no responsibility or liability for such delays.

Customer Service Email: Sales@droneer.com